Team Lead – Transitions

MBW RCM is hiring a Team Lead – Transition, who will plan, project-manage, and lead implementations of multiple medium-to-large scale process transitions. She/ He will negotiate SLAs and KPIs and own service delivery till the completion of the transition process.

Job Description: Roles and Responsibilities:

• Ensure adherence to the Offshoring/transition framework for project planning, execution, and delivery
• Act as a SPOC for clients during the transition phase of the projects
• Work with service delivery teams and lead them to exceed client expectations at all times
• Handle transition/ramp-up of new and existing accounts and manage the project scope and schedule
• Formulate, design, construct transition projects, and present transition solutions internally/externally
• Should understand the requirements of a detailed transition implementation plan for new client proposals
• Should be able to perform due diligence during the Transition period to align with the contractual obligations and set expectations on the Transition with the client and internal stakeholders
• To identify and address potential risks that can adversely impact project timelines and put mitigation plans in place
• Develop the overall transition project plan and guides the Knowledge Transfer leads in creating the SOPs or Work Instructions for every client/project transitioned
• Follow the transition toolkit & strive for continuous improvement in the toolkit documentation
• Develop good working relationships with Clients, Cross-functional, and Operations teams.

Desired Candidate Profile

• The candidate should be well versed in various aspects of the healthcare revenue cycle and have an overall experience of 6+ years in the US Healthcare RCM with about 2+ years of Transition Management experience.
• Should be familiar with Project / Transition Management Functions.