BACK OFFICE
Accounts Receivable Follow-up Services
Reduce days in A/R with timely, disciplined follow-up that shifts your focus from collection to denial prevention.
20%
Reduction in days in A/R
5-7%
Improvement in collections
40-60%
Cost reduction
Accounts Receivable Follow-up Services
We help healthcare providers reduce days in A/R with timely follow-up services that ensure you clearly understand the reasons for delays in accounts receivable and promptly follow up with insurance companies and patients.
Our A/R Follow-up Approach
We deploy a team of seasoned accounts receivable follow-up specialists who work multiple contact channels with insurance companies — website, fax, IVR, and phone — to get an accurate understanding of claims status.
Discipline That Protects Cash Flow
We develop policies and procedures for A/R follow-up, monitoring aging buckets and initiating follow-up calls at the right time — not too early, not too late — to maximize collections.
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Insurance Follow-up: Multi-channel contact with payers — website, fax, IVR, and phone — to accurately understand claim status.
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Policies & Procedures: Structured aging-bucket monitoring that times follow-up calls for maximum effectiveness.
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Automation: Practical tools that log into payer websites, generate queries, and fetch claim status information at scale.
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Denial Prevention Focus: Root-cause analysis of delays that shifts effort from chasing claims to preventing denials.
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Website Adoption Support: We work with provider clients to improve adoption of payer websites as a follow-up channel.
Our A/R Follow-up Workflow
From payer follow-up and aging bucket monitoring to automation and effective action plans, this is how every claim moves through our A/R resolution process.
Accounts Receivable Clearance Projects
Hospitals, physicians, and medical practices often get into messy situations with old A/R — lack of staff to follow up, ineffective write-off policies, and ineffective closures that leave millions of dollars in aged A/R piled up. We take on A/R backlog clearance as one-time projects with a robust process:
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Assessment: We perform a claim quality analysis, grouping claims by variables such as aging, payer group, timely filing issues, and payer type. This helps us understand the quality of the A/R, what's collectible through a final clearance effort, and the post-clearance valuation of the A/R before it goes to a collections agency.
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Develop Guidelines: Messy A/R situations are often caused by a lack of clear write-off and negotiation policies — frequently a result of leadership changes at the provider's office. We help set collection goals, define the negotiation process, and establish how many attempts are required before a claim is deemed noncollectable.
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Retrieving Associated Clinical Documentation: A/R backlog projects often stem from changes in the underlying system. Without an effective process for recovering clinical documentation, the collection effort can stall since the supporting documentation isn't available.
WHAT CLIENTS SAY
Trusted by Practices Across the Country
Practices that partner with our A/R Follow-up team see faster resolution and stronger collections — even on aged, hard-to-collect claims.
★★★★★
“Excellent work by the Medical Billing Wholesalers team on a 60+ days Aging AR for a Gastro practice. The team reduced the AR backlog by 60% for this practice.”
— A Florida-Based Medical Billing Company
★★★★★
“We appreciate the MBW team for their efforts involved in collecting old AR payments for dates of services 2018 & 2019 from Medicaid.”
— A Tennessee-Based Behavioral Health Billing Company
Benefits of Our A/R Follow-up Services
Enhanced Claim Resolution Focus: We prioritize fixing claims over just obtaining their status, ensuring a more effective resolution process.
Effort Reduction Through Technology: Increased use of web portals for claims status checks minimizes manual effort and streamlines the process.
Workflow Automation: Web-based workflow systems tailor work queues to each claim status code for more efficient, accurate resolution.
Insightful Dashboards and Metrics: Multi-variate reports offer a comprehensive view of the A/R, helping target and enhance resolution efforts.
Improved Collections and A/R Days Reduction: Clients see a 20% reduction in days in A/R and a 5-7% improvement in collections.
Reduced Costs: Reduce A/R follow-up costs by 40-60% through global delivery, with access to a knowledgeable workforce.
PROVEN A/R FOLLOW-UP OUTCOMES
Real Results From Back Office Clients
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Ready to Reduce Your Days in A/R?
Schedule a call. We'll review your current A/R follow-up workflow, identify where claims are aging without action, and show you what's achievable — with zero obligation to move forward.
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